Returns & Refunds Policy

Our Commitment to You

At Wall Art Gallery, your satisfaction is our top priority. We stand behind the quality of our products and want you to be completely happy with your purchase. If for any reason you're not satisfied, we're here to help.

30-Day Return Policy

You have 30 days from the date of delivery to return your item for a full refund or exchange. To be eligible for a return, your item must be:

• In its original condition - unused and undamaged
• In the original packaging with all protective materials
• Accompanied by proof of purchase (order number or receipt)

How to Initiate a Return

Refund Process

Refunds will be issued to the original payment method used for the purchase. Please note:

• Processing time: 5-7 business days after we receive your return
• Bank processing: Additional 3-5 business days for the refund to appear in your account
• Original shipping costs are non-refundable unless the return is due to our error
• You are responsible for return shipping costs unless the item is defective or damaged

Exchanges

We're happy to exchange your item for a different size, frame option, or product. To request an exchange:

• Follow the return process above and indicate you'd like an exchange
• Specify the item you'd like to receive instead
• We'll ship your replacement item once we receive your return
• If there's a price difference, we'll either refund or charge the difference

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We'll make it right by:

Please take photos of the damaged item and packaging to help us process your claim quickly.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom-sized artwork made to your specifications
• Personalized or custom-designed pieces
• Items marked as final sale or clearance
• Items damaged due to improper installation or handling

International Returns

International customers are responsible for return shipping costs and any customs fees. We recommend using a trackable shipping service. Refunds will be processed in the original currency, and exchange rates may vary.

Late or Missing Refunds

If you haven't received your refund after the expected timeframe:

• Check your bank account again - processing times vary by institution
• Contact your credit card company - it may take time before the refund is posted
• Contact your bank - there's often processing time before a refund is posted
• If you've done all of this and still haven't received your refund, contact us at info@pixperfectprint.co.za